Top-Rated Telecom Customer Service
Cass ranked No. 1 in client satisfaction among TEM business process outsourcers in a 2011 study conducted by AOTMP in which 859 enterprise professionals at 474 companies participated. Cass outranked all other telecom managed service providers.
Our approach to superior client support is based on accountability and high expectations:
Named support team for every client. You work with the same people day in and day out.
Monthly meetings with each client to review the status of current initiatives, savings, optimization opportunities and more
Online dashboard shows savings achieved and other performance metrics
You Work with a Dedicated, Managed Service Team
The best approach to solid customer service starts with having a named account team that will act as ‘your telecom group down the hall.’ Your telecom managed service team at Cass will know you by name and understand your infrastructure, and accounting rules. Most importantly, they will understand your goals in telecom expense management and know implicitly that they are accountable to you. Monthly meetings to review status of current initiatives, savings, optimization opportunities and more will support a continually successful program as well as open lines of communication.
Many TEM providers began in the software space and have developed a managed services offering in recent years due to client demand. At Cass, our roots are in technology-enabled managed services. This means we have a deep understanding of the more sophisticated elements of TEM - areas such as change management, complex G/L accounting, payment and dispute management, provisioning support and much more. Our clients trust in this expertise and in our approach to support services that our business was built around.
We Manage the Workload, Including Data Entry
Many software engagements don't achieve success because other priorities happen and the software doesn't get fully configured, the right data doesn't get fully loaded into the system, or reporting modules never get optimally configured due to resources that may get pulled away from the project. At Cass, we don't look at your engagement as another software deployment. We're delivering a complete service that starts with achieving excellence in program deployment. We make sure your data is loaded and you have the visibility you need. With our team handling so much of the workload, your team will boost productivity by focusing on its core missions.
Account support functions, supported by our technology platform, including the following:
- Wireless Optimization
- Change Management Support
- Dispute Management
- Management of Cost Allocation Rules
- Payment Support
- Wireless Help Desk Services
When choosing a TEM provider, do not underestimate the positive impact of responsive customer service. Having a responsive, proactive account team will keep your process tightly-controlled, savings at the highest level, and change management under control.
What Our Clients Say About Cass Telecom Managed Services
“My work life is so much more organized and less stressful with Cass at the wheel! Thanks Cass!
- Level 3 Communications
“We have had Cass as our TEM company for almost four years now and are very pleased with the results. The amount of time and money saved by having Cass process our telecom invoices is invaluable. The team of people we work with at Cass have been tremendous. They are accessible, responsive, and a pleasure to work with.”
- Ewing Irrigation
“Cass furnishes the tools and resources to know that our process isn’t slipping. And, because of our continuing relationship with Cass, our IT and accounts payable teams now have significant additional bandwidth.”
"TEM is a complex process and I don't need to worry that our bills are being paid on time and that they are identifying and fixing errors. They save us money and free up time so we can focus on other aspects of the business."
- Avery Dennison
See what other clients say about Cass services or find out more by viewing our videos or an overview of our telecom expense management solution. Or contact us now to discuss your objectives.