Carrier Scorecards – a Focus on Continuous Process Improvement

Cass customers continually challenge their carriers to improve their performance with the use of scorecards. They rely on operational metrics and paid data from Cass for key data elements.

Cass-supplied data points for carrier scorecards often include:

  • Percent of error-free invoices
  • Percent of EDI invoices
  • Accessorials as percent of total freight
  • Spend per carrier
  • Spend per lane

Our involvement in helping your carriers serve you more efficiently and accurately goes beyond the data we provide. We become a proactive partner to assist in – and sometimes drive - improvement initiatives. For example, we constantly aid carriers in improving transaction efficiency and helping them enact and comply with changes in shipper requirements. We can host annual carrier conferences for our clients. KPIs and scorecards are just some of the discussion topics in these conferences to help the fostering and strengthening of the shipper-carrier relationships.

Learn more about our commitment to serving your carriers.

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