Select a region to see the results
For 4 years, a global biopharma company had been working with a self-proclaimed telecom expense management (TEM) “leader”. During that time, the service quality and results were not enough to satisfy the company’s global operation. So, in March 2018, they turned to Cass. Within 7 months, we set up a global telecom expense management solution that has delivered millions of dollars in cost reductions.
Since 2014, our client had struggled to achieve effective telecom expense management across their entire organization. Domestic telecom expense management operations were sufficient, but it was clear that divisions of the business in APAC, Latin America and Europe needed optimization.
Global organizations benefit from telecom expense management more than any other, but only when their provider has truly global capabilities. Not only do they see the biggest returns in optimization, they can best enjoy streamlined operations and strategic financial planning that come as a result. For our client, the challenge was two-fold:
Cass delivered on both counts, leveraging regional expertise to deliver millions of dollars in savings.
$2.43 million in cost reductions
165% ROI
98% inventory accuracy achieved in under 9 months
Select a region to see the results
North America
of spend managed
invoices processed
avg. to process invoice
MACD events implemented
APAC
countries
of spend managed
invoices processed
avg. to process invoice
MACD events implemented
LATAM
countries
of spend managed
invoices processed
avg. to process invoice
MACD events implemented
EMEA
countries
of spend managed
invoices processed
avg. to process invoice
MACD events implemented
It was clear that after so many years of poor service and poor outcomes, our client wanted to see results fast. So, we rolled out our telecom expense management solution in their home region first. Within 100 days, they were seeing results and we were poised to use our regional teams to roll out our solution overseas.
Having access to local resources improves operational efficiency across the entire organization.
Seven months in, implementation was complete, and we were able to deliver telecom expense management savings across the entire global organization.
Every region was staffed with experts who…
work the same hours
speak the same languages
understand the local cultures
are experienced with the local carriers
As you would imagine, one of the biggest biotech companies has a huge telecom infrastructure.
Thanks to our local project teams, it took us less than a year to successfully identify and tag 98% of the client’s circuits.
To deliver the quality of service our client wanted, we initiated more than 350 MACD events as part of our provisioning service. We supported the global procurement workflows for our client’s mobile telecom resources and work with them to maintain database integrity worldwide.
