Case Study: How a Major US Drugstore Chain Reduced Mobility Costs

The Situation

One of the US’s largest drugstore chains had a growing problem. Its mobility costs were constantly increasing, and supporting its end users was becoming more challenging by the day. At the same time, the company was under pressure to further enable a mobile workforce and reduce IT costs without sacrificing service quality.

The Result

The US-based retailer selected Cass to provide it with expense management, an employee ordering portal, and our Mobility Help Desk.

Since Cass began work with the retailer, mobility use has grown by more than 48% (on corporate devices). This, in turn, has enabled decision-makers to respond more quickly and efficiently – and it has engaged more employees in the company’s day-to-day business. Importantly, while mobile use has increased, costs per device have been reduced by 41%.

Cass fulfills more than 150 device requests per month. And, because Cass is ordering devices and managing the billing, the company’s mobile inventory is over 97% accurate, ensuring it only pays for what it has and truly needs. Equally as impressive, the Mobility Help Desk receives hundreds of calls from end users who need help with their devices and, much to the delight of those employees, 96.2% of the issues are resolved in the first call.

The company’s costs continue to decrease, and its usage policies are adhered to (which increases control and visibility). Plus, over the span of its engagement with Cass managed mobility services, the publicly traded company has realized an ROI of 632%. And those are numbers that make everyone happy.

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