Our latest ebook details some of the most common Telecom Expense Management (TEM) mistakes, and how to get the most out of your TEM solution.
Navigating your TEM options can be a difficult task, but when executed correctly TEM solutions will give full visibility into your telecom spend and generate impressive cost reduction benefits as well as improve process and efficiency.
In the guide, we discuss 8 key mistakes that enterprises make when evaluating their TEM options. These include:
Conflating Software Tools and Full-Service Solutions
It’s easy to mistake a company offering TEM software alone for a full-service outsourced TEM provider, that is, until you review your results and realize business goals have been missed.
Even the best software requires management. If you opt for a solution that is a DIY tool rather than a service, you’ll remain fully accountable for achieving your own expense reduction and miss out on the benefits of industry expertise and support.
Omitting the Payment Process
Any TEM project should reduce costs and free up resources for higher value tasks. It's hard for any large company to stay on top of their myriad invoices and bills, so late fees might be a large component of your costs. But payment reconciliation and dispute management problems can be a significant time drain, which falls on staff who are needed more elsewhere. So, for many businesses, it makes sense to outsource the payment process as part of your TEM provision.
Under-estimating the Potential Savings
It is common for an enterprise to underestimate the amount that can be saved through a consolidated, consistently managed approach to both mobile and fixed communications. Many organizations also assume savings will be achieved through headcount reduction and that, with an already lean telecoms department, there are no further savings to be made.
Under-estimating the Customer Service Benefits
Many organizations that contract out TEM have, regrettably, chosen providers that offer solid technology and processes but are severely lacking in terms of customer service.
To find out more about these issues, and the four remaining key mistakes, as well as how to get the most out of your TEM solution, download your copy of our invaluable “Telecom Expense Management: The 8 Most Common Mistakes” ebook.
Topics: TEM
