Leverage our Telecom Consultants for your Next Procurement Event
Telecom Consultants Provide Benchmark Data; Account Managers Ensure Accountability
Cass is a leading provider of telecom expense management (TEM) services that address the telecom life cycle - from procurement to payment. Cass will assign a team of telecom professionals to support your TEM initiative and goals. This team will include
An implementation project manager, who ensures successful implementation of your TEM solution. Your project manager will lead weekly conference calls to discuss open issues, gather large amounts of data, and communicate future deliverables.
An auditor, who completes monthly bill reviews, finds and resolves billing errors, unauthorized charges, etc., tracks cost savings, and looks for optimization opportunities.
A customer service representative, who works on missing invoices, MACDs, payment, reporting and more. You will likely engage your customer service representative on a daily or weekly basis to review any issues concerning invoice processing, cost allocation, or general processing.
An account manager, who supports you from a client advocacy perspective and is responsible for ensuring the success of our relationship. Your account manager will sit in on your regular weekly, bi-weekly or monthly calls with your auditor and customer service rep and schedule quarterly service review meetings.
Additionally, Cass telecom consultants can be engaged for fixed-scope, strategic sourcing projects projects. Telecom consulting services include access to Cass benchmark data on contract rates and terms. Some clients select Cass for comprehensive outsourcing of their entire carrier sourcing and procurement program. Others bring in Cass professionals for smaller, fixed-scope projects such as defined engagements for carrier contract negotiations and RFP development.
Contact us today for more information about Cass telecom consulting services.