With over 3,000+ locations globally and approximately $36 million in annual telecom spend, this US-based fast-casual restaurant chain needed to improve how its telecom inventory and billing were managed to avoid the consequences of late payments due to missing invoices. In the process, they received the added benefit of gaining control of their rapidly growing telecom spend.
They faced several challenges, most notably a lack of trust in their current inventory data as a source of truth. Meanwhile, they reported inefficiencies they couldn’t solve in-house in their telecom environment.
Having not engaged a telecom expense management provider before, the research process led them to Cass after being referred by another longtime Cass client. With buy-in from multiple departments across their business, they were looking for a partner who would act as a true extension of their team.
Goals
95%+
inventory accuracy
$1.6 million
cost reduction
100%
SLA attainment
600% ROI
from our TEM partnership
Implementing our comprehensive service
For telecom, managed services, and cloud invoices
Identifying key saving opportunities
Improving reporting and decision-making
The results speak for themselves. Billing issues, late fees, and shutoffs have been virtually eliminated. With greater telecom spend visibility than ever before, our client reports greater confidence, consistency, and accuracy since engaging our telecom expense management team.
95%+ inventory accuracy
100% SLA attainment
$1.6 million cost reduction
600% ROI from our TEM partnership
The client established 95%+ inventory accuracy confidence versus having little visibility before their relationship with Cass.
High-level auditing capabilities provided them with a deeper understanding of how they can eliminate waste internally.
They experienced over $1.6M in cost reductions and over 600% return on investment (ROI) from our telecom expense management partnership.
Our processes created greater visibility by retail location to report to business unit leaders, ultimately leading to better decision-making opportunities for their internal teams.
