3. You’re Unhappy with the User Support You Receive
If you’re unhappy with the end-user support you have in place, it’s definitely time to switch managed mobility service providers. Poor, or non-existent, user support can adversely affect your business productivity. When issues with connectivity arise, ensuring that employees get up and running again swiftly is crucial to minimize downtime. Employees may need help and advice at any point, and this can be time-consuming and take its toll on your IT department if they’re left to handle it internally.
A good managed mobility service has a dedicated support team of named staff, to deliver specialized, on-demand help whenever you need it. Their expertise in managed mobility will enable them to quickly and competently solve any issues for end-users, wherever they are in the world. This will increase efficiency and free up your IT staff to focus on strategic goals, rather than troubleshooting issues with employee equipment.
4. You Don’t Think Your Provider is Working in Your Best Interest
A clear sign that you need to look elsewhere, is if you don’t feel like your current provider is working in your best interest. A good managed mobility services provider will supply a service-level agreement (SLA), which specifies the level of service you can expect to receive. This will usually include:
- Descriptions of the services required
- The metrics to be used for measuring their success
- A summary of the responsibilities of each party
- Penalties for any breach of the agreed terms
The best-managed mobility services providers will tie their service-level agreements and team metrics to your success, not their output, so you can be sure of the best possible service. In fact, Gartner has also highlighted the importance of such detailed, performance-based SLAs in ensuring a positive outcome. However, these can often be missing from managed mobility service contracts, so be sure to pick a provider that offers this.
5. You Need Better Bring Your Own Device (BYOD) Management
A good managed mobility service can support your BYOD initiative, but if you’re not getting the assistance you need from your current provider, it’s time to switch. BYOD is becoming increasingly popular again due to hybrid working, and if such a practice is part of your enterprise strategy, it will need to be well managed.
A BYOD policy can deliver benefits for your business, such as savings, by reducing device purchase numbers. However, it can also bring with it complex, time-consuming issues which you must address, such as security, support, and usage. Switching managed mobility services providers can supply a pain-free solution to these challenges, as the best providers will offer risk management, process efficiency, and cost control throughout the mobile lifecycle, to tackle any BYOD issues.
6. Your Equipment End-of-Life Services Could be Better
If you’re not getting the support you need when equipment reaches its end-of-life stage, this is a definite sign to switch providers. A good service provider should always support you throughout the mobile lifecycle, including at the end-of-life stage. This should include:
- Wiping devices of any corporate and personal data
- Recycling irreparable phones, according to specific standards, such as R2 and e-Stewards standards
- Refurbishment of working devices, making them ready for reuse
- The sale or donation of any working devices that are no longer needed
7. Your Current Provider isn’t Supplying the Global Service You Need
Switching managed mobility services providers is undoubtedly your best option if your current provider doesn’t offer the global service you need. Great providers offer fully global capabilities, with operational centers where you need them, not just satellite sales offices. This means that they can take advantage of regional expertise to arrange stronger contracts, source hardware quickly, and ensure you stay compliant with country-specific regulations at all times. This will also mean that if an end-user has a problem, they can get support in their local language and during their regular working hours.
Don’t Miss Out
If the quality of service you’re receiving from your managed mobility services provider is seriously under par, it’s time to switch to a better partner. Don’t miss out on all the great capabilities a best-in-class company can offer you.
Topics: MMS
